Shared Hosting Clients
Clients who have purchased a shared hosting plan are encouraged to email email@example.com or use our online support system which includes a comprehensive knowledgebase and support help. Shared hosting clients may open as many support tickets as they like…there is no limit.
Please note that telephone support is not offered to our shared hosting plans at this time. This is an effort to maintain competitive pricing for these plans. If you require telephone support, we can provide this additional service at $35 per half hour as you have the need for this service.
Reseller and Dedicated Clients
Reseller or dedicated customers may email firstname.lastname@example.org, open a support ticket or call us for emergency issues at: (877) 202-9922
Please email email@example.com or login to your client account area for invoice and billing information.
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While we do everything in our power to ensure that services are up 100% of the time, it’s simply an impossibility. Scheduled maintenance is essential to increasing the strength of the network and keeping things running smoothly.
We want to keep you notified of these changes! At any time you may subscribe to the RSS feed directly for these updates. Alternatively, you may subscribe to the website feed via email which also includes these updates.
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